You already know your tools aren’t great. The spreadsheet that takes 30 seconds to load. The desktop app from 2014 that crashes when you resize the window. The “system” that’s really just a shared folder everyone’s afraid to reorganize. You’ve made peace with it because it works — sort of — and replacing it sounds expensive and disruptive. A recent study from Pegasystems and YouGov surveyed nearly 2,600 workers across the US and UK. The numbers paint a picture that should make any business owner